Support
Need help with Chop? Email us at chopsupport.au@gmail.com and we will reply within a few days. Please include your player name and what happened.
Common questions
How do I delete my account?
Open Settings in the app and tap Delete account. This permanently removes your profile, tokens, unlocks, friends and blocked list. You can also email us and we will do it for you.
Open Settings in the app and tap Delete account. This permanently removes your profile, tokens, unlocks, friends and blocked list. You can also email us and we will do it for you.
How do I restore my purchases?
Open Settings and tap Restore purchases. Emblems and calling cards you bought are returned to your account. Token packs are consumable and cannot be restored once spent.
Open Settings and tap Restore purchases. Emblems and calling cards you bought are returned to your account. Token packs are consumable and cannot be restored once spent.
How do I report or block a player?
Tap a player to open their profile, then choose Report or Block. Blocking ignores their friend requests and hides their quick-chat phrases. We review reports and remove players who break the rules.
Tap a player to open their profile, then choose Report or Block. Blocking ignores their friend requests and hides their quick-chat phrases. We review reports and remove players who break the rules.
Can tokens be cashed out?
No. Tokens are virtual play money used only inside Chop. They have no cash value and cannot be sold or exchanged for prizes.
No. Tokens are virtual play money used only inside Chop. They have no cash value and cannot be sold or exchanged for prizes.
I have a billing problem or want a refund.
Purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund or review a purchase.
Purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund or review a purchase.
I found a bug or have an idea.
Email us the details and, if you can, a screenshot and your device model.
Email us the details and, if you can, a screenshot and your device model.
Privacy requests
To see or correct the data we hold about you, email chopsupport.au@gmail.com. See our Privacy Policy.